Terms of Service

1. General Provisions

These Terms of Service govern the use of the Pulsar GRC platform, available at app.pulsar-grc.pl, operated by Brillnet Piotr Adamski, located at ul. Sienkiewicza 73/6, 90-057 Lodz, Poland.

2. Definitions

Service Provider - Brillnet Piotr Adamski
User - any natural person, legal entity, or organizational unit using the Platform
Platform - the Pulsar GRC web application
Account - a set of resources and permissions assigned to a User
Subscription - paid access to the Platform

3. Registration and Account

Using the Platform requires creating an Account. Users agree to provide accurate information during registration and to update it as necessary.

Users are responsible for maintaining the confidentiality of their password and all activities performed under their Account.

4. Scope of Services

The Pulsar GRC Platform offers the following functionalities:

Internal and external audit management
Corrective and preventive actions register (CAPA)
Document control with versioning
Compliance management with ISO, GDPR, and other standards
Risk register with 5x5 matrix
Training and e-learning module
TTX (Tabletop Exercises) workshops
AI Assistant available in both Professional and Advanced, with regional provider routing and different usage limits per plan

Pulsar GRC does not provide licensed standard texts or official legal acts. The Organization is responsible for providing and lawfully maintaining its source compliance documents.

5. Plans and Payments

The Service Provider offers the following subscription plans:

Trial - free, 14 days, up to 49 users, full Professional workflow scope for 14 days
Professional - 399 PLN/month or 3,990 PLN/year, up to 49 users, full GRC workflow with Gemini (EU-Hosted) and standard usage limits
Advanced - 999 PLN/month or 9,990 PLN/year, up to 49 users, the same Gemini (EU-Hosted) feature set with higher usage limits
On-Prem / Private Cloud - priced individually based on the deployment scope

Payments are made in advance for the billing period (monthly or annual). Annual payments are billed as 10x monthly price (2 months free).

After payment is posted, a billing document is made available in the billing panel.

The Brillnet ecosystem bundle applies a -15% discount on each additional app (Pulsar GRC, Zmianowo, Brillnet Automation).

6. AI Features (Professional / Advanced / Regional Routing)

Pulsar GRC offers AI features in both Professional and Advanced plans, and in selected private deployments:

6.1 Regional model for the EU market

Available in both Professional and Advanced plans
The EU market uses Gemini (EU-Hosted)
AI routing follows the regional product specification and is not a separate choice in public checkout
Professional includes standard usage limits, Advanced includes higher usage limits

6.2 On-Prem / Private Cloud deployment model

Available only within an individually scoped deployment offer
Model provider, key ownership, and runtime boundaries are defined per implementation
Data retention, monitoring, and access policy follow the agreed deployment documentation

In every deployment model, AI output is assistive only and does not replace human decision-making.

7. Data Protection

Detailed rules for processing personal data are set out in the Privacy Policy. The Service Provider implements technical and organizational security measures, including Row-Level Security for data isolation between organizations.

8. Liability

The Service Provider makes reasonable efforts to ensure the Platform operates continuously and without errors. The Service Provider is not liable for:

Service interruptions caused by force majeure
Content entered by Users
Decisions made based on AI-generated results

9. Complaints

Complaints may be submitted to: kontakt@pulsar-grc.pl. The Service Provider will process complaints within 14 business days.

10. Final Provisions

The Service Provider reserves the right to amend these Terms. Users will be notified of changes 14 days in advance. Polish law applies.