Terms of Service | Pulsar GRC

1. General Provisions

These Terms of Service govern the use of the Pulsar GRC platform, available at app.pulsar-grc.pl, operated by Brillnet Piotr Adamski, located at ul. Sienkiewicza 73/6, 90-057 Lodz, Poland.

2. Definitions

Service Provider - Brillnet Piotr Adamski
User - any natural person, legal entity, or organizational unit using the Platform
Platform - the Pulsar GRC web application
Account - a set of resources and permissions assigned to a User
Subscription - paid access to the Platform

3. Registration and Account

Using the Platform requires creating an Account. Users agree to provide accurate information during registration and to update it as necessary.

Users are responsible for maintaining the confidentiality of their password and all activities performed under their Account.

4. Scope of Services

The Pulsar GRC Platform offers the following functionalities:

Internal and external audit management
Corrective and preventive actions register (CAPA)
Document control with versioning
Compliance management with ISO, GDPR, and other standards
Risk register with 5x5 matrix
Training and e-learning module
TTX (Tabletop Exercises) workshops
AI Assistant powered by Google Gemini

5. Plans and Payments

The Service Provider offers the following subscription plans:

Trial - free, 14 days, up to 3 users
Starter - 199 PLN/month, up to 5 users
Professional - 399 PLN/month, up to 15 users
Enterprise - 799 PLN/month, unlimited users

Payments are made in advance for the billing period (monthly or annual). Annual payments receive a 20% discount.

6. AI Features (BYOK)

AI features use the Google Gemini model. Users may use their own API key (BYOK - Bring Your Own Key). In such cases, Gemini API costs are paid directly by the User to Google.

7. Data Protection

Detailed rules for processing personal data are set out in the Privacy Policy. The Service Provider implements technical and organizational security measures, including Row-Level Security for data isolation between organizations.

8. Liability

The Service Provider makes reasonable efforts to ensure the Platform operates continuously and without errors. The Service Provider is not liable for:

Service interruptions caused by force majeure
Content entered by Users
Decisions made based on AI-generated results

9. Complaints

Complaints may be submitted to: contact@pulsar-grc.com. The Service Provider will process complaints within 14 business days.

10. Final Provisions

The Service Provider reserves the right to amend these Terms. Users will be notified of changes 14 days in advance. Polish law applies.